Customer service
Returns & withdrawal
Changed your mind? You have 14 days — no reason needed.
Last updated: 30 September 2026
Your 14-day withdrawal right
You may withdraw from your purchase within 14 days after you (or someone you named) received the device. To do so, tell us clearly — via the contact form (topic "Return / withdrawal"), by email to support@earmeister.pro, or with the model form below.
How to return
- Notify us first — we send you the return address and instructions.
- Send the device back within 14 days after notifying us, in its original packaging if possible, with all accessories.
- Return shipping costs are for your account, unless the device is faulty or wrong.
- Handle the device with care; you may try it as you would in a shop. We may deduct for loss of value caused by use beyond that.
Refunds
We refund the full amount including the standard delivery cost within 14 days of your withdrawal, using the same payment method. We may wait until we've received the device back or you've shown proof of return shipment.
Model withdrawal form
To: KaZa Werkpunt, De Kazematten 4C, 6681 CS Bemmel, The Netherlands — support@earmeister.pro I/We hereby give notice that I/we withdraw from my/our contract for the sale of the following goods: — Ordered on / received on: — Order number: — Name of consumer(s): — Address of consumer(s): — Signature (only if this form is sent on paper): — Date:
