Complaints procedure

Use the contact form and choose "Complaint", or email support@earmeister.pro. Describe the issue clearly and include your order number. Please report issues promptly after you notice them.

• You receive a ticket number immediately.
• We confirm and respond within 2 working days.
• We aim to resolve your complaint within 14 days. If it takes longer, we tell you why and when to expect an answer.

You may take the dispute to the competent court. Consumers living in the EU can also contact the European Consumer Centre in their country (in the Netherlands: ECC Netherlands, eccnederland.nl) for free advice on cross-border disputes.