Privacy policy

KaZa Werkpunt (KvK 78062187), De Kazematten 4C, 6681 CS Bemmel, The Netherlands, is the controller for personal data processed through this website and the Earmeister products. Contact: support@earmeister.pro.

• Pre-orders: name and email — to reserve your device and inform you when it ships (legal basis: taking steps to enter into a contract).
• Orders: name, address, email, phone (optional), order and payment status — to deliver and invoice (contract; legal obligation for tax records).
• Support requests: name, email, order number and your message — to help you (contract / legitimate interest).
• Account: email and display name — to let you view orders and, later, training progress (contract).
• Earmeister Pro (future): training results synced from your device — to personalise your lessons (contract).

Only with processors needed to run the service: our hosting and database provider, our email delivery service, PostNL (name and address for delivery) and our payment provider. All are bound by data processing agreements. Data is stored within the EU or with adequate safeguards.

Pre-order data until launch plus 12 months, or until you ask us to delete it. Order and invoice data 7 years (Dutch tax law). Support messages 2 years after closing. Account data until you delete your account.

You may request access, correction, deletion, restriction, portability or object to processing. Email support@earmeister.pro; we respond within one month. You can also lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens, autoriteitpersoonsgegevens.nl).

We use encrypted connections, access controls and minimal data collection to protect your information.